Privacy Policy

At Lucky Home Technologies ("we", "us", or "our"), respecting and protecting your privacy is a foundational engineering principle. This Privacy Policy outlines how we collect, process, secure, and handle data when you use our website (luckyhome.ro), our mobile applications, and our cloud APIs.

1. Data Controller Information

The entity responsible for the processing of your personal data is:
Lucky Home Technologies
Bucharest, Romania (European Union)
Official Compliance & DPO Email: contact@luckyhome.ro

2. Information We Collect

We only collect data necessary to provide our software services, maintain application security, and process user requests:

• Direct Communications: Information provided when contacting us via email (e.g. name, email address, message contents).
• Application & API Usage Data: Anonymized telemetry, IP addresses for security rate-limiting, error diagnostic logs, and request timestamps when interacting with our public endpoints or mobile client applications.
• Media & User Uploads: Media files and imagery processed through our applications are utilized exclusively for the operational functionality requested by the user and are never sold or repurposed.

3. Legal Basis for Processing (GDPR Article 6)

We process personal and technical data on the following legal bases:

• Performance of a Contract: To deliver the mobile and web application services requested by users.
• Legitimate Interests: To ensure network and information security, prevent fraud, and optimize our software infrastructure.
• Compliance with Legal Obligations: Where EU or national laws mandate data retention or audit capabilities.

4. Data Security & Infrastructure

We implement stringent technical and organizational security measures:

• End-to-End Encryption: All traffic to our domains, APIs, and mobile endpoints is strictly encrypted using modern TLS (HTTPS) with HSTS enforcement.
• Access Controls: Infrastructure access is strictly limited to authorized personnel using role-based access controls and encrypted credentials.
• No Sale of Personal Data: We never sell, rent, or trade personal data to third-party data brokers or advertisers.

5. Cookies & Tracking Technologies

Our website uses strictly necessary technical cookies and local storage tokens required for navigation, session management, and interface performance. We do not deploy invasive third-party tracking or advertising cookies.

6. Your Rights Under GDPR

As a data subject in the European Union, you possess comprehensive rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where retention is no longer justified.
• Right to Restriction & Objection: Object to processing based on legitimate interests or request processing limits.
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact our privacy team at contact@luckyhome.ro. Requests are addressed within 30 calendar days without charge.

7. Google Play & Developer Policy Compliance

All mobile applications developed and distributed by Lucky Home Technologies through Google Play or direct enterprise channels adhere strictly to the Google Developer Program Policies. Applications declare explicit runtime permissions, request only minimum required access (such as network connectivity and camera/gallery access solely when actively triggered by the user for photo uploads), and provide clear in-app mechanisms to delete associated account data.

8. Contact Us

If you have questions or inquiries regarding our privacy practices, please contact us:
Email: contact@luckyhome.ro
Website: https://luckyhome.ro